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Internet banking and the customer experience in the new age

by Janell R. Koehler

Smartphones with mobile applications have helped people manage their finances better than at anytime today. The digital age is rewiring everyone. Banks have become successful in offering financial services to anyone through mobile banking, leveraging the increasing smartphone and Internet usage.

Mobile banking has helped both banks and consumers equally. For tech-savvy generations, it has become an essential part of life. Online banking via smartphones is now a secure way to do net banking anywhere, anytime. Banks use it to offer personalized banking services in the most cost-efficient way. 

A mobile banking app has changed the perception of banking with convenience, speed, customer-centricity, real-time assistance, and user-friendly interfaces. Moreover, the net banking registration process ensures advanced security through multi-factor authentication. The IDFC FIRST Bank mobile banking app offers a personalized experience to the users in the new age with:  

  • A digital bank account via eKYC verification

With a banking app from IDFC FIRST Bank, you can open a digital bank account. For it, you have to fill in some details like your full name, date of birth, age, mobile number, email address, PAN Card, and Aadhaar Card or Voter’s ID and signature on a blank paper and submit them with supporting documents for verification. 

An executive from the bank will conduct an eKYC verification through a video call. After the successful verification of the details, your account is activated. You can do a safe net bank login and transfer funds to your account. The paperless process helps you start any type of savings account like the corporate salary account, senior citizens savings account, NRI savings account, and minor’s savings account. Some benefits of opening a digital savings account are free fund transfers, free & unlimited ATM withdrawals, cashback offers, and higher POS limits. 

  • Easy linking of your various bank accounts

One of the prominent features of the IDFC FIRST Bank mobile banking app is the easy linking of all your bank accounts. With it, you can have a quick view of the account balances and the most recent transactions without logging onto your bank account separately. The highly secured net banking bank app is built to have smart features like filters to categorize the bank transactions based on the mode of payment or description and the income and expenses analyser to control your expenses. 

The app also suggests investing in equity that offers higher returns. You can also transfer funds to your various bank accounts within the same bank or different banks via net banking or UPI-enabled payment method. Apart from this, the app also helps you track your expenses and schedule payments for bills payable later.

  • Tools for the money management

The latest version of the IDFC FIRST Bank banking app is designed to offer money-saving tools to help millennials save and invest for higher returns. You get alerts on overspending or exceeding your shopping limit. If you have any unused money in your account, you get suggestions to invest it in mutual funds or sovereign gold bonds. It helps you find the best mutual funds or unit-linked plans for investments. Moreover, you can also open a 3-in-1 account to trade in equity or commodities.  

Further, the app also helps you realize your short-term goals like buying a car, going on a vacation, and repaying a debt.

  • Make instant payments 

The net banking registration on a mobile app facilitates secure money transfers and payments. By using any of the payment methods like NEFT, IMPS, QR codes, QuickPay, or UPI, you can make bill payments. You can also use the three-click bill payment method to pay utility bills like electricity, DTH, gas, and mobile phone recharge.

The IDFC FIRST Bank mobile banking app is renowned for its advanced features that offer an enhanced customer experience. 

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